Privacy Policy
Last updated: October 2026. Nimly is built for Ghana and respects Ghana's Data Protection Act, 2012 (Act 843). We collect the minimum we need and say plainly what happens to it.
1. Data we collect
From callers and viewers: your Ghana phone number at checkout. No account is required — we create a silent record so your bookings and tickets work, and you can claim it later with an OTP.
From experts at verification: Ghana Card details (the card number is stored only as a one-way hash), a live selfie for the face match, and category credentials such as a Ghana Bar roll number, council licence, certificates, or business registration.
From bookings and rooms: call and room metadata (slot time, duration, who joined, who hung up, report flags). Call and room audio/video is never recorded and never stored.
From gifts, tickets and usernames: the sender, the recipient, the amount, and the payment reference — the minimum to move money and settle disputes.
2. What we never touch
Your real phone number is never shown to the other side of a call or a room, and an expert's real phone and MoMo numbers are never shown to callers or viewers. Calls and rooms connect through the browser. MoMo PINs and card details are entered inside our payment processor's checkout and never reach Nimly's servers.
3. Privacy shield
Every call and live room has a privacy shield, on by default. It burns a moving watermark with the viewer's own identity into the frame, blocks right-click and copying, and blurs the video if the tab loses focus. The watermark exists so a leaked recording traces back to who leaked it. No website can block OS-level screenshots outright; we say so plainly instead of pretending otherwise.
4. Why we collect it
Contact details to reach you about bookings, tickets, and payouts. Identity and credential documents to verify experts, which is the whole trust model of the marketplace. Metadata to run the service, handle disputes, and detect fraud.
5. How long we keep it
Verification documents are encrypted, visible only to reviewers, access-logged, and purged after an expert's active status ends plus a dispute window. Booking and ticket metadata is kept longer but anonymized. Guest phone records are kept until you ask us to delete them.
6. Your rights under Act 843
You can ask what we hold about you, correct it, or have it deleted. Email [email protected] and we will respond within a reasonable time. Nimly will complete its registration with the Data Protection Commission as a data controller.
7. Sharing
We share data only where the service needs it: payment processing with our licensed processor, video infrastructure with Daily.co (call metadata only, never recordings — there are none), and identity checks with the issuing authorities' verification channels. We do not sell personal data, and we do not use it for advertising.
8. Security
All traffic to nimly.live is encrypted (HTTPS). Secrets live in environment configuration, never in code. If we ever suffer a breach that affects your data, we will tell you.